TenantCloud

Tenant

Let's Get Started!

For a better understanding of how the software works tenants can take a look at the Landlord Portal and its main features.

What does my landlord see?

For a better understanding of how the software works, tenants can take a look at the ServicePro Portal and it's main features.

What does my ServicePro see?

How to contact Customer Support for Tenants

How do I submit a support ticket?

How to get started, Additional Services, Support 

Get  Started

How do I manage notifications?

How do I edit profile settings?

How do I set my time zone?

How do I view my saved cards?

How do I remove a saved card?

How do I log out?

How do I track my login sessions?

How do I upload an account profile photo?

How do I change my email address?

How do I delete my account?

Locating your Authentication Code as a Tenant

Having trouble finding your authentication code?

What do I do If I forgot my password?

How do I log out of all devices at once?

How do I use two-factor authentication?

How do I disable two-factor authentication?

How do I update my search preferences?

How do I manage uploaded files?

How do I verify my email address?

Profile Settings, Account Settings, Renter Profile

Settings

Pay Rent

How much do I owe my landlord?

What’s an NSF fee?

Where can I see my payment history?

General

How do I turn on/off the autopay option?

Adding a bank account to pay rent as a tenant

How can I pay rent with a bank account?

How do I enable free ACH payments?

Paying rent with a Credit or Debit Card as a Tenant

How can I pay rent with a credit or debit card?

How do I pay multiple invoices?

How do I pay rent in advance?

Adding a Bank Account for Tenant Rent Payments

How do I add a bank account?

How do I delete my bank account?

Tenant Rent Payment Info for ACH and Card Payments

ACH and Card Payments

Online Maintenance Requests, Lease Agreements, Insurance

My Rental

How do I view my rental?

How do I view lease information?

Moving Companies

How do I view a list of transactions?

How do I sign the lease agreement?

How do I complete the Move-in inspection report requested by Landlord?

How do I view the Move-out Inspection report completed by the Landlord?

Viewing your rental, lease information, moving companies, transactions. 

Rental Information

General Information about Renter's Insurance

Renters insurance: general information

What does renters insurance cover?

How do I purchase renters insurance?

Adding a Roommate to Renters Insurance Policy.

How do I add a roommate as an additional name to the policy?

Uploading outside insurance policy information.

How do I provide my renters insurance purchased outside the system?

How do I file a claim?

Guardian's purchasing insurance for a child tenant

Can I purchase coverage for my child that is renting an apartment/dorm while attending college?

How do I change my policy?

What happens to my coverage if I move?

Which Insurance Documents are Delivered Electronically

What documents can I receive electronically?

Renter insurance billing and payment options

Renters Insurance

Submitting a Maintenance Request as a Tenant

How do I submit a maintenance request to my Landlord?

Tenants tracking for maintenance requests.

How do I track a maintenance request?

What does the status of the maintenance request indicate?

Communication through a Maintenance Request

How do I communicate with my landlord within a maintenance request?

Maintenance

What is rent reporting?

How can I enable/disable rent reporting?

When will Rent Reporting show up on credit report?

How long does it take for the rent to show up on my credit report?

How do I dispute a rent payment inaccuracy shown on the credit report?

Rent Reporting

What are utility providers?

Why is my Internet setup still pending?

How do I purchase Internet?

How can I set up utilities?

Additional services

Tenants connecting with their Landlord in the platform.

How do I connect with my landlord?

Connection requests from the Landlord to the tenant

How do I view and accept connection requests?

How do I sign a notice?

How do I send a message?

Communication

How do I submit a rental application and pay an application fee?

How do I run a screening report?

How do I edit my rental application?

Answering identity verification questions as a tenant

How do I pass the identity verification?

What if I exceeded the maximum attempts of identity verification?

What screening reports does the software offer?

How do I find a new place?

Income & employment verification

Rental Applications

Terms of Use

1-737-300-9331

Privacy Policy

Company

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