Our internal message system differs from an e-mail account in several ways. You cannot send or receive messages from other message systems or from e-mail. This means that you can only send and receive messages from other connected users. The Messenger can be used to send messages to landlords from your Contacts list.
Our users receive new messages once they log in. If you are logged in, you are notified when new internal messages arrive by an icon in the top menu, or by a received message notification. Whether or not you are looking at the website, you can be alerted to new messages that will appear on your screen and stay for about 15 seconds before fading (if you do not cancel it yourself). Whether or not you choose to receive Desktop Notifications, you will still receive notifications via the red 'bubble' notifications on your dashboard.
Note: Desktop Notifications are currently available only for the following browsers: Chrome, Firefox, Safari. Depending on your browser preferences, you may have to re-enable Notifications after restarting the browser, clearing the cache, or clearing the history.
Note! You can communicate via Messenger only with connected users.
Browser Instructions
Browser Instructions
Messenger
Clicking the "Messages" icon in the header of your dashboard will take you to a page that allows you to send new messages. Search for a name within your connected contacts.
Enter a message. You can use attachments. Click the "attachment" button and upload the files. You can send a copy of this message to your recipient email. Click "Send":
Right-click on the message to check the options that are available for the already sent or received messages.
Note! The ability to edit or delete messages is limited by time. These actions are available for one hour after the message was sent. If the message was seen by the receiver, it cannot be deleted anymore.
Property Board
Your landlord/property manager can communicate and share files with you in the Property Message Board. Job postings, items for sale (or wanted for purchase), lost or found items, notices and announcements can be posted here.
Note! In order to access the message board, you should have an active, shared lease.
Once the post is published by your landlord/property manager, you will need to go to Messenger and switch to the Property Board (PB) channel.
A list of all publications that were posted by your landlord/property manager will be displayed on the left sidebar. You can find the needed publication using Search icon:
In order to write a comment on the needed post click on the "Write a response" field:
Note! Your landlord can disable comments on the specific post. If landlord has disabled comments you will see the "Commenting this post is not available" notice.
In order to remove your comment please select "Delete" option from the three-dots menu:
Note! You can remove your comments only if the comment was not seen by your landlord.
Maintenance Requests
Also there is a separate “Maintenance Requests” section in your Messenger. When you submit a maintenance request for your landlord or the landlord shares the request with you, the system automatically creates the new “Maintenance Requests” tab for you. If there are few maintenance requests, the system will create a separate channel for each request.
This video guide might be useful:
Mobile App Instructions
Mobile App Instructions
Messenger
Switch to the Messages screen to see the list of available chats. Search for a name within your connected contacts to find a specific chat. Tap on the needed chat card to open the thread.
Type in the message and use the "arrow" button to send it. Tap on the "clip" icon to upload an attachment.
Long-press the received or sent message to see the available options.
Note! The ability to edit or delete messages is limited by time. These actions are available for one hour after the message was sent. If the message was seen by the receiver, it cannot be deleted anymore.
Maintenance Requests
Switch to the Maintenance Requests tab to see the list of all maintenance-related chats. When you submit a maintenance request for your landlord or the landlord shares the request with you, the system automatically creates the new Maintenance Request (MR) chat for you. If there are a few maintenance requests, the system will create a separate channel for each request.
You can also search MR chats by the property manager/ Service Pro name, MR title or number.
Property Board
Your landlord/property manager can communicate and share files with you in the Property Message Board. Job postings, items for sale (or wanted for purchase), lost or found items, notices and announcements can be posted here.
Note! In order to access the message board, you should have an active, shared lease.
To check the post published by your landlord/property manager, go to the More screen and select the Property Board. A list of all publications that were posted by your landlord/property manager will be displayed here. You can find the needed publication using Search.
Tap on the post card to see it in full. There you will see a message from your landlord/property manager, attached files (if any), and comments from other renters (if enabled).
Type in your comment and use the "arrow" icon to post it.
Note! Your landlord can disable comments on the specific post, so you might not see the "Comment" section.
Long-press your message in order to remove the comment.
Note! You can remove your comments only if the comment was not seen by your landlord.