The software is made up of landlords, property managers, tenants, and service professionals. All come together in an online ecosystem mostly having never met before in person.
We are working with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. Stripe’s identity verification technology uses advanced tools such as document checks, biometric analysis, and fraud-prevention algorithms to confirm the authenticity of user information. This helps protect the platform against fraud, unauthorized access, and suspicious activity.
In some cases, our team may request additional identity documentation from users. This helps us maintain a safe environment and supports Stripe’s security requirements. You may be asked to submit a government-issued photo ID or other supporting documents if needed.
ID verification is the process of confirming that a person is who they claim to be by checking official identification documents and, in some cases, biometric data.
It plays a crucial role in online safety because it prevents impersonation, supports trustworthy interactions, and helps platforms stay compliant with international safety and financial regulations.
Below are a few best practices to help ensure that your verification passes:
Capture a clear image. Make sure that the images are not too dark or bright, and don't have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
Do not block any part of your ID document in the image. Ideally, you can lay it flat to take the photo.
Do not block any part of your face. Remove sunglasses, masks, or other accessories.
Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light that can wash out your face and add a glare to your ID document.