Income & employment verification is a process that landlords and property management teams use to verify the income documents, such as paystubs and bank statements, submitted during the application process.
The documents must be unaltered, original, and downloaded directly from official banking or payroll portals.
Most landlords prefer to verify the income of potential renters before moving them in. They can request that the tenant pay for the income & employment verification, or the landlord can pay for it themselves.
Once your landlord has requested the income & employment verification from you, the next step is to log in to TenantCloud, and the request will be displayed on your dashboard. You will also receive an email and a feed notification about the income verification requested by your landlord.
Note! If you do not have an account yet, you will receive an email with further instructions.
To run the verification process, you can start directly from the dashboard by clicking the “Run verification” button. This will redirect you to the Income verification tab of the related rental application page.
Then click on the “Run verification” button to open a pop-up form where you will be able to upload the documents as required by the landlord. Once all files are uploaded, complete the payment of the verification fees if needed, and submit the form for the documentation to be reviewed and verified.
Your landlord can also request to run the income & employment verification as a part of your screening process. In this case, you will see this joint request on your dashboard, as well as receive an email and a feed notification.
If you've decided to proceed with the screening, click “Pass the screening“ button to open the screening form.
Provide the data required within your application process, upload the required income documentation as requested by the landlord, and submit the form.
The following link might be useful:
How do I run a screening report?
Note! The income request will be automatically cancelled if no action is taken within 72 hours.
The income & employment verification report will be generated once you upload the requested documents, and those are reviewed by Snappt. The verification report is available to both applicants and landlords for a period of 30 days. Click on “View” to open the report that is available as a PDF file that can be downloaded.
If a report with an Undetermined result is delivered, you can upload additional documents and/or replace those you’ve submitted for the previous review. To submit more documents, edit the Documents section of the Income verification tab. Upload more documents and then click “Submit”.
In addition, a landlord may also require additional documents from you if the report is Undetermined. Once they send the request, you will be informed via email, and the report status will change to “Additional documents needed”. After the additional documents are submitted, a new report will be delivered with the status Updated.
Note! If a report with an Edited result is delivered, you have the right to initiate the dispute process with Snappt directly. Please follow the instructions here.
Tips & Tricks for downloading documents
Download your document on a laptop or computer rather than a phone or tablet.
Look for a Download button in the online dashboard of your financial institution’s platform.
Open the document in a new tab on your internet browser which will give you the option to download the document directly from your browser.
Try a different web browser. (Chrome, Safari, Microsoft Edge, Firefox, etc.)
Contact your HR department to see if they can acquire the files with the full digital fingerprint.
For bank statements, log into your bank account online, navigate to the "Statements" section, and download the statement as a PDF.
For income verification or pay stubs, access your employer's payroll or paystub portal and download the documents directly as PDFs.
Document Types: Accepted vs. Unaccepted
Accepted:
Directly downloaded, native PDFs from banking or payroll systems.
Files that are unaltered and generated by official portals.
Unaccepted:
Scanned documents (physical or digital).
Screenshots or photos of documents.
Documents edited, forwarded, or retrieved from unofficial platforms.
Screenshot or image files (JPG/PNG/IMG).
Scans or mobile photos of paper documents.
Documents opened or copied into Word and saved as a PDF.
Downloading & saving a document through the print-to-PDF function. Verification software checks the document's digital footprint and metadata, such as its creation source and modification history. If this metadata is missing or indicates that the file is a scan or photo, the system cannot authenticate it. Even documents downloaded directly from some smaller institutions may be flagged if they were originally created as scans.
Snappt does not review:
Offer letters
International bank statements
Tax returns / W2s or 1099s
Password-protected documents
Make sure not to change the name of the file you're downloading. If you are required to rename the document, keep it very simple. Example “BankStatement2”. Always ensure that your documents are in the correct format (unaltered PDFs) before uploading them to prevent processing delays.
Troubleshooting When You Can't Meet Requirements### Expired Verification Window If the Income Verification requirement is no longer visible in your application, it may have been canceled due to the 72-hour completion window expiring. To proceed:
Open your application and navigate to the Income Verification section.
If a Request button is available, click it to initiate a new verification request.
Complete the verification within 72 hours to avoid cancellation. If the verification tab is not visible, the requirement has been removed, and you’ll need to request a new verification from your landlord.### Incomplete Document Submission If you uploaded incomplete documents (e.g., only 14 days of pay stubs instead of 28), you cannot restart the verification process on your own. Contact your landlord to send a new Income Verification request. Note that submitting a new request will incur another verification fee.### Paper Pay Stubs If your employer only provides paper pay stubs:
Request a digital copy generated by their payroll software or service and upload it directly.
If a digital file isn’t available, inform your landlord or property manager. They may accept alternative documentation or waive the digital-verification requirement.### Co-Signer Documents If you’re a full-time student or otherwise unable to provide your own pay stubs, you can upload your co-signer’s pay stubs. Notify the landlord that you’re submitting co-signer documents, as a warning may appear if the names don’t match. Ensure the files meet the upload requirements.
Contact your landlord or property manager to explain the situation.
See if manual income verification can be performed by submitting original format paystubs.
Uploading documents under Application Attachments does not constitute manual income verification. These files are simply added to your application for the property manager’s review and are not processed by the automated income verification tool.