Two-factor (2FA) or multi-factor authentication (MFA) is an additional security layer for your account, helping to address the vulnerabilities of a standard password-only approach. It is a critical feature for securing your TenantCloud account and provides enhanced safety by minimizing unauthorized access.
If you have two-factor authentication enabled, you’ll need access to your phone while signing in to the system. This way, if your password is compromised or stolen, only you can sign in to your account.
Backup codes
If you lose your phone or delete your authentication app, you can use one of your backup codes to sign in to your account. Simply enter a backup code when asked for an Authentication Code.
Note! 10 backup codes were generated during the 2FA setup process in a PDF file. You can use any one of these codes to log in to your account, but each code can only be used once.
You can also get a new set of codes if you have used all of the previous ones. If you lose all backup codes, contact TenantCloud support to request a one-time recovery code after completing the necessary identity verification steps.
During sign-in, run the authentication app you are using. Then enter your account credentials. In order to complete the procedure, enter the authentication code from the application.
How to Regain Access When Facing Two-Factor Authentication (2FA) Issues?
If you encounter challenges with accessing your TenantCloud account, such as losing access to your authenticator app or backup codes, follow the steps suggested below to recover your account securely.
To do so, please click on your profile picture and select the Settings option. Click on the "Security" tab in the Account settings section. Click the "generate backup codes" link to generate a new list of codes and confirm the action.
Alternatively, you can contact TenantCloud support if you are unable to log in and need assistance generating a new set of backup codes.
Switching Phones without Backup Codes
If your 2FA is set up on an old phone and you don't have backup codes:
Complete the identity verification process as described earlier.
After regaining access to your account, disable 2FA temporarily.
Re-enable 2FA on your new device by syncing it with your preferred authentication app.
Locating Backup Codes
Your backup codes are sent to your registered email address during 2FA setup. Check your inbox, spam, or junk folders for an email from noreply@tenantcloud.com. If you still cannot find them, contact TenantCloud support for further support.
Once you generate a new set of codes, be sure to save these emergency backup codes and store them somewhere safe.
Best Practices to Prevent Future Issues
Store your backup codes securely in an accessible location.
Regularly update your 2FA settings and resync with current devices.
Use a reliable email address for your TenantCloud account to ensure important notifications are received.
Note! Once the new codes are generated, the previous list becomes invalid.
Do not share your backup codes with anyone!