How do I request owner approval for repairs if I am a property manager?

Your maintenance and repair issues are important to us. When tenants submit maintenance requests through the tenant portal or create a request manually, you can work directly with the assigned property owner to get approval for the repair.

Please note! 
The Request Approval feature is available only in Property Manager Mode - which is available starting from the Growth subscription plan. 

This might be helpful: 
How do I upgrade my plan?

Click on the "Maintenance" button in the left menu, select "Requests" and click the "view" button for the necessary maintenance. Then click on the three dots in the upper right-hand corner and choose the “Request Approval” option:

Please note! 
The Request Approval option is available only for connected owners assigned to the property. If you do not see “Request Approval” please check if the owner is assigned to it. You can also enable automatic sharing of all maintenance requests with connected owners that are assigned to the specific property in ”Maintenance Request Settings.”

Now you can add repair bids for this issue. Enter the overall bid amounts, attach bid details (detailed information, estimates, etc.), and send to the owner for approval. This decision will then be documented for future reference. You can add from two to five bids:

If a property has more than one owner, you need to select only one owner from the drop-down menu to get approval. Select the owner from the list and click the "Send to Approve" button:

Please note!
The Property Manager can cancel approval only if the request is not already approved by the Owner.

Once canceled, the Property Manager still has the option to resend the request:

The Maintenance Request status will now change to Approval Pending.  If the request was approved or declined by the owner, the Property Manager can send another request. Once the Property Manager sends the Owner Approval Request, the record will be added to the Maintenance Request Timeline. The Property Manager will be notified about the owner’s decision by email. 



Last updated:
Apr. 5, 2022