Privacy Policy

Last Updated: January 5th, 2022

TenantCloud, LLC and/or its affiliates (“us”, “we”, “our”, or “TenantCloud”) operates this website (the “Website”) and the TenantCloud mobile application (the “Mobile App”) that links to this Privacy Policy (collectively, the “Services”). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Services. This Privacy Policy does not address personal information that you provide to us in other contexts (e.g., through a business relationship not handled through the Website or the Mobile App).

Acceptance of Privacy Policy

By using the Services, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. Your continued use of the Services following the posting of changes to the terms of this Privacy Policy will mean that you accept those changes.

How Do We Collect Your Personal Information?

Information You Give Us. We collect personally identifiable information such as your name, email address, phone number, postal address, demographic information such as gender or occupation, and other information you directly give us on the Website or Mobile App, including content contained in communications sent through the Services, or generated through your use of the Website e.g. through the use of cookies  (“Personal Information”).  

Passive Information Collected. We may collect usage data and computer operating information, such as the operating system type, cookies, web beacons, browser type, browser language, the website you visited before browsing to our Website, pages you viewed, how long you spent on a page, access times, Internet protocol (“IP”) address, geolocation, and other information about your use of and actions on our Website or Mobile App to customize your visit through technical means.

How Do We Use Your Personal Information?

Our primary purpose in collecting Personal Information is to carry out and perform our contractual obligations with you and for our legitimate purpose of enhancing the Services.

Any Personal Information collected by us in connection with your use of the Services will be used for the purposes specified in this Privacy Policy or as provided for on the applicable Website page or Mobile App. Any Personal Information submitted by you for publication on the Website or the Mobile App grants us a license to use your Personal Information. You may modify your privacy settings to limit our use of your information on the Services by adjusting the Website or the Mobile App privacy controls.

Your Personal Information may be used by us for one or all of the following commercial reasons:

  • Providing and improving the Services;
  • Identifying and communicating with you;
  • Internal record keeping;
  • Payment and transaction-based fraud-prevention to protect you, your tenants, owners, service professionals you engage with and other Website users;
  • Existing fraud prevention, which helps protect your listing from others copying and stealing the listing;
  • Sending you promotional emails about new products, special offers, or other information which we think you may find interesting;
  • Customizing the Website and MobileApp according to your interests.
     

We have summarised below the lawful basis of processing your Personal Information:

Purpose

Lawful Basis

To contact you and to respond to your requests, enquiries and other communications

We have a legitimate interest to respond to your requests and enquiries for ongoing business administration 

To deliver Services to you

To manage and perform our contract with you

For business administration, including statistical analysis

We have a legitimate interest to properly manage and administer our relationship with you and to ensure that we are as effective and efficient as we can be

To personalize your visit to the Website and to assist you while you use the Website 

We have a legitimate interest to properly manage and administer our relationship with you and to ensure that we are as effective and efficient as we can be

To improve the Website by helping us understand who uses the Website 

We have a legitimate interest to properly manage and administer our relationship with you and to ensure that we are as effective and efficient as we can be

In connection with corporate sales or other restructuring events

We have a legitimate interest to process your Personal Information in connection with the sale or reorganization of all or part of our business or its assets

 

For fraud prevention and detection and to comply with applicable laws, regulations or codes of practice including complying with any obligations that derive from anti-money laundering and counter-terrorism legislation

To comply with our legal obligations and our legitimate interests


You have a right to object to processing of your personal information where that processing is carried out for our legitimate interest.

How Do We Disclose Your Personal Information?

Publicly Posted Personal Information. If you make any Personal Information publicly available on the Website or Mobile App, such as by posting a listing which contains Personal Information, anyone may see and use such information and we are not responsible for such use. TenantCloud reserves the right to share any Personal Information you post on the Website or Mobile App with third parties without your prior consent. To the extent the Website or Mobile App does so, the subsequent use and disclosure of such information is subject to the privacy policies and practices of those third parties.

Health, Safety, and Legal Requests. We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to pursue our legitimate interest in complying with the law and the reasonable requests of law enforcement or of protecting the security or integrity of our Services.

Business Transfers. If Tenant Cloud is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred as a business asset. We will require any such successor business entity to honor the terms of this Privacy Policy. 

TenantCloud may disclose your Personal Information in the good faith belief that such action is necessary to:

• To comply with a legal obligation;

• To protect and defend the rights or property of TenantCloud;

• To prevent or investigate possible wrongdoing in connection with the Services or the Website;

• To protect the personal safety or rights of users of the Services or the public;

• To protect against legal liability.

Subject to applicable law, we may share your Personal Information with:

• partners and other third-party service providers: to operate the TenantCloud’s Services, we may share your Personal Information with our partners and other service providers. These service providers may provide us with support services such as origination of communications, receipt or support services or customer relationship management services.  

• TenantCloud group entities: we may share your Personal Information with our affiliated entities, each of whom shall comply with the terms of this Privacy Policy with respect to its use and disclosure of such Personal Information. 

• [third-parties through their Websites: the Website may enable you to share information directly on or through websites or online services operated by third parties. For example, the Website may contain links to third-party websites. If you choose to browse such websites, you may disclose your Personal Information to those third-party websites. TenantCloud is not liable for the content or action of such third-party websites.]  

• for legal purposes: we may disclose your Personal Information for TenantCloud’s legitimate business interests or to comply with applicable law, investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or to cooperate with regulatory authorities or law enforcement, to establish, exercise or defend our legal rights or defend against legal claims. 

• aggregated information. From time to time, TenantCloud may also share anonymised and aggregated information about its customers or users of the Website.  

Cookies 

When you use and access the Website or Mobile App, we may place a number of cookie files in your web browser. Both session and persistent cookies are used to run the Website.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services. We may use cookies to: (1) allow you to use the Website without having to re-enter your user name and password; (2) enhance or personalize your Website usage and general experience; (3) monitor Website usage; (4) manage the Website; and (5) improve the Website and our Services [including providing you with interest-based ads]. 

We use cookies for the following purposes:

  • to enable certain functions of the Website;
  • to provide analytics and understand how you use our Website;
  • to store your preferences;
  • to enable advertisements delivery.

If you are based in the European Economic Area, Switzerland or the United Kingdom, you will be asked to consent to non-essential cookies (described below). You do not have to consent but not consenting may affect your experience using the Website. Unless consent to non-essential cookies is required under the applicable data privacy laws, cookies will be placed when you visit the Website. If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. . If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the settings page of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Website, or that we may put on our Website in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.

We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources. We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

Unless otherwise required by law, these cookies will be placed when you visit the you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Examples of the types of cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.

• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

• Security Cookies. We use Security Cookies for security purposes.

We have summarised below details of the cookies we use and for what purposes (also see below for details of our Analytics activities):

In addition to our own cookies, we may also use various third party cookies to deliver advertisements for our service across the internet. The advertising techniques we use do not collect any information that personally identifies a user. 

We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Website and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Website and elsewhere over time. Other companies may also use such technology to advertise on our Website. 

You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:

http://www.networkadvertising.org/choices/ 

www.aboutads.info/choices 

If you are located in Europe, please visit:

https://www.youronlinechoices.com/ 

In Canada, visit:

https://youradchoices.ca/en/tools 


Your California Rights

If you are a California resident, California law provides you with the following rights with respect to your Personal Information:

• The right to know what Personal Information we have collected, used, disclosed and sold about you. To submit a request to know, you may call us at 1-888-364-7408 or via support@tenantcloud.com. You also may designate an authorized agent to make a request for access on your behalf. 

• The right to request that we delete any Personal Information we have collected about you. To submit a request for deletion, you may call us at 1-888-364-7408 or support@tenantcloud.com. You also may designate an authorized agent to make a request for deletion on your behalf.

When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. If you do not have an account with us, we may ask for [your email address, order numbers of previous orders of our products and services, the last four digits of a credit or debit card or a bank account number used to make a purchase, or the date of your last purchase from us]. We also may use a third party verification provider to verify your identity.

We do not sell your Personal Information.

Your exercise of these rights will have no adverse effect on the price and quality of our goods or services. 

European/UK Privacy Rights

If you are a resident in the European Economic Area, the UK or Switzerland, you have the following rights to: (i) check whether we hold Personal Information about you and to access such data (subject to applicable laws); (ii) request correction or erasure of Personal Information about you that is inaccurate; (iii) ascertain information related to the Company’s policies and practices in relation to Personal Information; (iv) request the erasure of your Personal Information; (v) request the restriction of processing concerning you; and (vi) make a complaint to a supervisory authority in your country of residence. In certain circumstances, you also may have the right to request restrictions or object for legitimate reasons to the processing of your Personal Information in accordance with the applicable data protection regulations. Further, you have the right to transfer your Personal Information to third parties pursuant to Article 20 of the General Information Protection Regulation. All of these rights are subject to applicable exemptions and qualifications under applicable data privacy laws

Transfer Of Data

Your information, including Personal Information, may be transferred to the United States and other locations outside Europe and the United States where the data protection laws may differ, and be less stringent, than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Retention of Personal Information

Personal Information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected and for [seven] years after the later of the last commercial transaction or commercial communication with you, unless otherwise provided in agreements between you and TenantCloud or as required or authorized by law. Personal Information that is no longer required to fulfil the identified purposes and for our retention purposes will be destroyed, erased or de-identified.

Links to Third Party Websites

The Website and Mobile App may contain links to other websites that are not operated by us and may collect Personal Information about you. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. While we encourage our business partners to adopt privacy policies and practices that build users trust and confidence in the Internet, we are not responsible for the privacy policies or practices of third parties or any of the content of web sites linked to the Services or any third party products or services offered through the Services.

Children's Privacy Protection

Under Age 13

TenantCloud understands the importance of protecting children's privacy in the interactive online world. The Services are not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any Personal Information to TenantCloud, the Website, and/or the Mobile App.

Under Age 18

Minors under 18 years of age may have the Personal Information that they have provided to TenantCloud through Services, including the Website or the Mobile App, deleted by sending an email to [support@tenantcloud.com] requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your Personal Information does not ensure complete and comprehensive removal of that data from all systems.

Response to “Do Not Track” Signals

Some Internet browsers include the ability to transmit “Do Not Track” signals. Because uniform standards for “Do Not Track” signals have not yet been adopted, TenantCloud does not process or respond to “Do Not Track” signals.

Security Measures

The security of your Personal Information is important to TenantCloud, and we strive to implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access and disclosures.

However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your Personal Information that they collect from the Website or the Mobile App. Therefore, although we take great care to protect your privacy, the confidentiality of any communication or material transmitted to/from TenantCloud through the Website or the Mobile App, or via e-mail, cannot be guaranteed.

Updating Your Information

If you wish to stop receiving e-mails or other communications from us, or if you have submitted Personal Information through our Website or Mobile App and would like that information deleted from our records, please notify us at [support@tenantcloud.com].

Changes to this Privacy Policy

Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display an effective date on the policy in the upper right corner of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any change to this Privacy Policy regarding use or disclosure of Personal Information, we will provide advance notice on the Services. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.