How do I rate my Service Pro after the maintenance request has been resolved?
To be able to leave a review for your Service Pro, first make sure you are connected with your Service Pro and have assigned a maintenance request with them.
These links might be helpful:
How do I connect with my Service Professional?
How do I assign a maintenance request to my service pro?
After you resolve a maintenance request for which your Service Pro has been hired, you will need to click on a “Rate & Review“ option and the new pop-up window will show up where you can leave a review by choosing the number of stars and writing a description. After that click on “Submit a review.” Your review will be posted to the Service Pro’s business profile after one of our moderators review it.
You will be able to rate the previously resolved maintenance request if the date of the resolution doesn’t exceed 14 days.
If your Service Pro resolves the maintenance request on their end, you will receive a feed notification to rate their services. If you accidentally click the “Skip“ option, you still will be able to rate their services by opening the specific maintenance request on the “Requests” page. After that click on the button “view” near the needed request. You can find the “Rate & Review” option by clicking on the “three-dots menu” in the right corner:
To make this process even easier, you may switch to the Detail view of requests at the top of the page. Here you will see the preview of the request, where you will be able to select “Rate & Review” from the “three-dots menu” in the right corner:
Please note! The Detail view is available from the Starter subscription plan.
You can also go to the “Requests Board” to rate the Service Pro. Just click on the button “view” near the needed request and find “three-dots menu” in the right corner where you can choose the option “Rate & Review”:
Please note! The Requests board is available from the Growth subscription plan.
Apr. 8, 2022