Can I re-assign the maintenance request to another ServicePro?
You, as a Landlord/Property Manager, can un-assign and re-assign the maintenance request to another Service Pro or your team member if the maintenance request is in any status except "Archived". Make sure the request isn't archived. After you have re-assigned the maintenance request, its status will automatically be changed to “New”.
Please note!
When you re-assign the shared maintenance request to another person, the previously assigned Service Pro will be automatically disconnected from that request and won’t have access to this request anymore. The request will then be shared with a new Assignee.
To view and manage maintenance requests, go to "Maintenance" from the left-hand menu and select "Requests."
You can use the filter options to narrow down the requests based on the following criteria:
- Status
- Property and Units
- Assignee
- Client
- Category
- Priority
- Equipment Status
Alternatively, you may select the “Requests board” page. Click “view” on the request to see the request’s details:
Note! Check the pricing for the limits associated with your selected subscription plan.
To re-assign the request to another Service Pro or to your team member, choose the option “Re-assign” in the section “Assignee Information”:
Select the needed Service Pro/ team member contact from the drop-down list. If a Service Professional is connected to you, the request will be sent and posted to the Service Pro's dashboard automatically. If you are not connected yet, you will want to manually enable the toggle button “Share and post this request to the ServicePro dashboard”. Otherwise, it won’t be shared with your Service Professional. Then confirm your choice:
Last updated:
Oct. 15, 2025