How do I block a specific tenant from paying online?

Landlords and Property Managers can block any or all online payment methods (ACH or credit cards) for a specific tenant. This is a helpful feature during the eviction process or in case you want to limit your tenants to paying rent using ACH only.

To block a specific tenant from paying with a certain payment option, go to "Contacts" on the left menu of your dashboard and click the "profile" button for the tenant:

Click the "Edit tenant" button in the "Three-dot" menu. You can block the tenant from paying through whatever payment option you choose by changing the toggle button from the ''allowed'' to the "block" optionDon’t forget to click the "Update" button to save the changes:

You can see the status of the payment system next to the title of the online payment option. If it shows the "blocked" option, the tenant won’t be able to pay via this method. If it shows "allowed", then they will be able to send funds through this option. If you didn't set up a specific payment option but your tenant did, the status will not appear.

Please note! 
If you do not see the "Online Payments" section on your tenant's profile, that means you are not connected with a tenant yet.
This might be helpful: How to connect with a tenant?

How to track what payment option is set by the tenant?

On the preview page, the "active" sign in the left corner of the payment option means this payment method was set up by the tenant; "not set" - means the method was not set up by the tenant:

Please note!
Tenants do not need to set up the Stripe option to be able to pay online. They need to set up these two payment options only if they want to accept credit card payments from you.



Last updated:
Apr. 5, 2022