How do I block a specific tenant/owner from paying online?

Landlords and Property Managers can configure the permissions for card or bank payments for a specific tenant. This is a helpful feature during the eviction process or in case you want to limit your tenants to paying rent using ACH only. You may manage payment settings for an owner as well. 

To block a specific tenant from paying with a certain payment option, go to Contacts → “Tenants“  on the left menu of your dashboard and click the "View profile" button for the tenant:

Scroll down a bit to the "Payment Settings" section and click the "Edit" button. You can block the tenant from paying through whatever payment option you choose by changing the toggle to inactive. Don’t forget to click the "Save" button to save the changes:

You can see the status of the payment system next to the title of the online payment option. If it is greyed, the tenant won’t be able to pay via this method. If it’s “green” then they will be able to send funds through this option. 

Please note! 
If you do not see the "Online Payments" section on your tenant's profile, that means you are not connected with a tenant yet.

This might be helpful: How to connect with a tenant?

You can also modify how you would like to send/receive funds to/from your owners. To enable or disable a specific payment method for the owner please go to the Contacts “Owners” and press the “View profile” for the needed owner. 

Then scroll down a bit to the “Payment Settings” widget on the left sidebar and press “Edit”. Here you may block or allow a specific payment method for the owner by enabling or disabling the toggle button. Click on the “Save” button to save changes.

Please note!
The card payments option for owners is disabled by default. If you do not see the “Payments Settings” widget, then your owner hasn’t set up an Online Payments account yet.

In addition, you can manage payment methods settings for all tenants/owners as a general setting by navigating to the "Payment Settings" tab in the "Online Payments" settings.

This link might be helpful:
How do I manage who pays transaction fees and customize payment methods?


Last updated:
Mar. 25, 2024