Get Paid
Get Paid
41 articles
How do I set up late fees?
What is a Non-Sufficient Funds (NSF) Fee?
How do I change NSF fee settings?
How do tenants submit online payments?
What’s an NSF fee?
What are the rent payment processing times for different methods and why can delays occur?
Why might payments in TenantCloud show as pending or fail, and how can users resolve such issues?
Issues verifying my bank
What is Stripe Capital?
Credit Card Disputes
ACH refunds and disputes
What should I do if it is unable to debit from or deposit into my bank account?
What is Faster Payments?
What is the difference between individual and business accounts?
Why do I have to provide EIN, TIN and other documents?
How do I set up a business Online Payments account?
Why did my transaction to/from my bank fail?
What currencies are supported?
How do I deactivate/ re-activate my Online Payments account?
Why do I have to provide Date of birth and Social Security Number?
How do I set up an individual Online Payments account?
How much can I send? - Transaction limits
How do I assign a property to a bank account?
How long does it take for a transfer to complete?
How do I add a bank account?
I live in US and have US based bank account. Can I receive rent from my rental located in other countries?
Where do I find the invoice payment activity?
Why am I being asked for more documentation?
What is Online Payments?
How do I delete my bank account?
What documentation is required to verify a TenantCloud account for ACH payments?
SSN/EIN - Frequently Asked Questions
What is a 1099-K form?
Where is my 1099-K tax form?
I don’t see a 1099-K tax form
Which set of tax details will be used on my 1099 tax form?
Why did I receive a 1099-K tax form?
How does e-delivery work?
Questions about the 1099-K form for the 2025 tax year
What is the difference between 1099-K and 1099-NEC/MISC Tax Forms?
My 1099 tax form is incorrect. How do I make changes?