Using ACH Payments with Stripe
Online Payments in TenantCloud are powered by Stripe. To allow Stripe to debit from or deposit into your (or your customer’s) bank account, ACH company IDs must be provided to the bank. This ensures that ACH transactions are properly authorized and processed.
Why ACH Company IDs Matter
Some banks require ACH company IDs to authorize debit or deposit activity.
If these IDs aren’t provided:
ACH debits may be denied or blocked
The transaction may trigger an unexpected dispute
The bank account could be blocked from further use for ACH payments
ACH Company IDs Used by Stripe
Stripe uses two ACH company IDs to process ACH debits and deposits on behalf of TenantCloud users:
1800948598 – Stripe Payments Company
4270465600 – Stripe Payments Company
Share these IDs with your bank (or your customer’s bank) to ensure successful processing of ACH transactions.
What to Do if an Account Gets Blocked
If an ACH debit fails due to missing authorization and the bank account becomes blocked, here’s what to do:
Contact the bank and provide the ACH company IDs listed above.
Reach out to TenantCloud Support and request that the blocked bank account be unblocked.
Retry any failed ACH payments once the account has been unblocked.
Best Practices to Prevent Issues
To reduce the risk of failed payments or disputes:
Always provide Stripe’s ACH company ID numbers to your bank or to your tenant's bank.
Communicate with tenants ahead of time about the authorization process for ACH payments.