As part of Online Payments’ mandatory identity verification process, we are required to collect, verify, and securely maintain certain personal information from individuals associated with every Online Payments account. This includes your date of birth and Social Security Number (SSN).
Moreover, it's important to note the distinction between TenantCloud's internal verification requirements, which mandate providing an SSN, and Stripe's additional requirements, which may also accept ITINs for enabling payment features.
These requirements come from our regulators and financial partners to help:
Ensure transparency in financial transactions
Prevent the misuse of complex company structures to hide illegal activities such as:
Terrorist financing
Money laundering
Tax evasion
Other financial crimes
Providing this information helps us comply with legal and regulatory obligations and protects both you and the wider financial system.To track the status of your identity verification in TenantCloud, log in to your account dashboard. Notifications about the progress will be visible, and further details can be accessed within your account’s verification sections.
Our Privacy Policy explains how and for what purposes we collect, use, retain, disclose, and safeguard any personal data you provide to us.
You may also be interested in checking out our article on "Why do I have to provide EIN, TIN and other documents?" For more insights into why TenantCloud requires strict verification processes and how to address document issues, feel free to explore detailed troubleshooting steps in our guides on "Verification Troubleshooting" and "Understanding SSN vs ITIN Verification for Stripe."