What if I exceeded maximum attempts of Identity Verification?

As you may already know, the payment responsibility can be either the landlord/property managers or the tenants. 

In both scenarios, you will need to verify your identity by answering the questions based on your personal credit profile. Due to the current system configuration, it gives you 7 attempts and 5 minutes before the session expires.

If the verification is failed and you exceeded the maximum number of attempts, please contact TransUnion ShareAble for Rentals call center to get further assistance over the phone: 1-833-458-6338. (Monday through Friday, 9:00 AM EST to 8:00 PM EST. Saturday and Sunday 10:30 AM EST to 7:00 PM EST). Provide them with your screening request ID: 

Last updated:
Mar. 22, 2024