Once the maintenance request is successfully completed, you are welcome to resolve it by summing up the necessary details. Select the desired request on the Requests or Requests Board page.
Note! Check the pricing for the limits associated with your selected subscription plan.
Go to the Requests page and select the needed request. To confirm that the request was resolved, please select the Resolved status from the drop-down menu:
Alternatively, you can use the Request board to simply drag and drop the request to the Resolved column:
Maintenance request you assigned to a Service Pro, can be moved to the Resolved status on their end.
Once you change the request’s status to Resolved, you will see the “Resolve this maintenance” pop-up. In the Dates & labor section, you will want to enter the start and end dates of the request, as well as the time, spent on it.
In the Supplies & Materials section, you can add materials that were used. The information will be auto-filled if you have already added materials when creating or editing the maintenance request.
If you have assigned a professional to the request, you will also want to mention whether they have returned keys and add a comment to the request.
Note, please! The comment can be added as a private comment. In this case, it will be added to the Timeline only. You are welcome to share the comment in the messages tab of this particular maintenance request.
Resolve the maintenance request and you’re done! If the maintenance request is assigned to a professional and/or shared with a tenant, you are welcome to charge your tenant and pay the professional right here.
You can also easily resolve multiple requests directly from the Requests page. Simply select the relevant checkbox next to the requests you'd like to resolve. Once selected, a floating element will pop up with the options that can be performed. Select the "Change status" option and then select the "Resolved" status from the drop-down to confirm your choice.
