Why can't my Tenant see invoices?

If you receive a complaint from a tenant that they do not see new invoices on their end, please make sure you have followed the steps below:

1. Connect a Tenant
There must be a connection set up between you and your tenant in order to share a lease, send messages, and exchange files within the system.
Learn more:
How do I connect with a tenant?
 2. Share the Lease

To be able to send lease agreements for review and signature online, send new invoices, accept payments, and receive maintenance requests, click the "Leases" icon on the tenant's profile. If the lease was not shared with a tenant during the move-in process, you will see the "Share" button:

Learn more:
How do I connect with my tenant and share the lease?

Last updated:

Apr. 4, 2022