How do I communicate within a request?

While working on a request, you can keep all related parties up-to-date by sending messages directly inside the Maintenance request. Comments are public and can be visible to the landlord and tenants.

To be able to communicate within a maintenance request, you must be connected with a landlord and the landlord needs to share the maintenance request with you.

In order to find the related chat, open "Maintenance" → "Requests" from the left-side menu, and if you see the “Message” icon on the request card, then that means you can communicate within the request.

The “Message” icon is also available on the preview page of a particular request. It redirects you to the Maintenance Request Chat within Messenger.

The “Message” icon is also available on Request cards on the "Requests Board" page, so you can easily be redirected to the needed chat:

Please note!
The Requests Board is available on the Starter subscription plan.

You can also go directly to Messenger and switch to the Maintenance Request tab:

With the help of “Search“ you can find the necessary maintenance request by the maintenance request #, title, and person.

Here at the top of the page, you can see all participants of this request and the request’s # which is clickable and redirects you to the maintenance request’s preview page.

Below you can see all details of the request, who created it, the date, title, description, and the address of the property.

Type in the message. You can also add an attachment by clicking on the "Paper clip". Press the "Send" button to send the message:

Right mouse click gives you an opportunity to Edit, Reply, Copy and Delete a message.

All participants of this maintenance request will receive an email and feed notification.

Watch the video guide to learn more:

 

Last updated:
Mar. 29, 2022