How do I submit a maintenance request to my landlord?
In order to submit a maintenance request online, you must be connected with your Landlord / Property Manager and have a shared lease.
If you are connected and have an active lease, you can submit the request in one of the following ways:
- When you are on the dashboard, just click on the Request repair button in the upper right corner of the page:
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2. Go to the Requests page on the left-side menu. Click on the "+ Add request" button in the upper right-hand corner of the page:
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In the first step, General Details, you can choose a maintenance category and sub-category from the list as well as define a problem. The more details you provide, the better your landlord will understand the issue. It is best to add a photo of the issue, or document files (allowed file extension: jpg, .jpeg, .png., .doc, .docx, .xls, .xlsx, .pdf, .txt, .gif, .bmp, .tif, .tiff. ), or even a short video to describe the problem even better.
Please note! You can upload up to 10 photos and 15 sec. video. The file size must be at least 1 kilobyte.
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You can give the maintenance request a custom title and provide other details about the request.
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Then, select your location if you have more than one active lease. Answer if you allow entering when you are absent. You can set up a desired day and time for a visit.
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Set the priority level of the request. Press the "Create a request" button to complete the procedure:
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This link might also be helpful:
How do I connect with my landlord?
Once the maintenance request is created, your landlord will receive a feed and email notification. Additionally, you can print/download the request. For that, press the “Print“ button from the three-dots (Actions) menu. After that, the PDF version of your request will be shown in a new tab and you can print it or download a PDF version.
Last updated:
Apr. 9, 2024