How do I submit maintenance request to my landlord?
In order to submit a maintenance request online, you must be connected with your Landlord / Property Manager and have a shared lease.
If you are connected and have an active lease, you can submit the request in one of the following ways:
- Go to the Home page and click on the Request repair button on the needed lease (you can see the list of your leases by clicking on the current lease number in the upper left corner of the page):
2. Go to the maintenance page by pressing "Fix it" in the left menu. Click on the "+ Add request" button in the upper right-hand corner of the page:
In the first step, General Details, you can choose a maintenance category and sub-category from the list as well as define a problem. The more details you provide, the better your landlord will understand the issue. It is best to add a photo of the issue, or document files (allowed file extension: jpg, .jpeg, .png., .doc, .docx, .xls, .xlsx, .pdf, .txt, .gif, .bmp, .tif, .tiff. ), or even a short video to describe the problem even better.
Please note! You can upload up to 10 photos and 15 sec. video. The file size must be at least 1 kilobyte.
You can give the maintenance request a custom title and provide other details about the request.
Then, select your location if you have more than one active lease. Answer if you allow entering when you are absent. You can set up a desired day and time for a visit.
Set the priority level of the request. Press the "Create a request" button to complete the procedure:
This link might also be helpful:
How do I connect with my landlord?
Once the maintenance request is created, your landlord will receive a feed and email notification. Additionally, you can print/download the request. For that, press the “Print“ button from the three-dots menu. After that, the PDF version of your request will be shown in a new tab and you can print it or download a PDF version.
Nov. 17, 2022