What is Stripe's identity verification technology?

The software is made up of landlords, property managers, tenants, and service professionals. All come together in an online ecosystem mostly having never met before in person. Verifying yourself makes it safe for tenants and that helps you get more leads as well as cut back on the number of victims from such scams.

We are working with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. Stripe’s identity verification technology uses computer vision to create biometric identifiers of your face from the selfies and the picture on your photo ID—and compares the two. This mimics what a person does to verify that your face matches the face on your ID document in person, like a cashier who reviews your driver's license to verify that it’s real, then checks that you look like the photo on the ID document.

How do we verify your identity?  

• Verify the authenticity of your ID document: Stripe will typically review images of your government-issued photo ID to ensure that the document is authentic.
• Match your ID with photos of your face: Stripe will review the photos of your face that you provide to us to confirm that the photo ID belongs to you. This process is similar to a bank teller confirming that the photo on your ID document is you based on your appearance —but it’s higher-tech and a more accurate way to identify you as a unique person. Additionally, Stripe will attempt to match new selfies with past selfies to ensure each verification attempt corresponds to a valid identity.
• Validate your ID number against global databases: Stripe will collect your name, date of birth, and government ID number, like the last 4 of your SSN in the USA, and check this information against a global set of databases to confirm that it exists.

Below are a few best practices to help ensure that your verification passes:

• Capture a clear image. Make sure that the images are not too dark or bright, and don't have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
• Do not block any part of your ID document in the image. Ideally, you can lay it flat to take the photo.
• Do not block any part of your face. Remove sunglasses, masks, or other accessories.
• Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light that can wash out your face and add a glare to your ID document.

Last updated:
May 23, 2023