Help Center

If you forget the password of your account, don't worry. You can easily restore it. Choose the Log in with Email option. Press the "Forgot password?" button located below the email and password fields:Enter the email address associated with your account. We'll email you the confirmation code to reset your password. Please check your mailbox.  Copy and paste the code to your browser window or follow the link by clicking on  ...

Payments with credit/debit cards can be processed with all major cards around the world. A currency conversion occurs if the presentment currency differs from the settlement currency. Please note, that there is an additional fee of +1% for international cards and +1% if currency conversion is required. Last updated:Jul. 25, 2022 ...

Sometimes transactions to or from a bank can fail. Here are a few reasons why a transaction may fail: Your bank sends back a response code to Stripe stating that there are “Insufficient Funds” in your bank account to make the transaction;Your bank lets us know that your account has been frozen;Your bank sends us some other reject code stating the transaction cannot be completed.If a transaction to/from your bank fails, contact your bank or c ...

Landlords and Property Managers can: collect rent online, store rental info, upload move-in/out pictures, manage visual maintenance requests, take advantage of automatic accounting features, accept online rental applications, electronically sign lease agreements, pull financial reports, communicate with other users, market their vacancies on rental websites, and much more.Tenants can: find a new home, pay rent online, submit maintenance requests, ...

The software uses an online payment system powered Stripe. It requires the setup of an Online Payments account. Here you can read more:How do I set up an individual Online Payments account?How do I set up a business Online Payments account?How can I receive online payments if I am outside USA?  Last updated:May. 4, 2023 ...

Sure, you can receive payments from other countries via credit/debit card payment method. To manage this you will want to set up an Online Payments account. Please note!Bank transfer (ACH) is available for U.S. domestic bank accounts only. Last updated:Jul. 21, 2022 ...

ACH refundsThere is a maximum of 180 days from the date of the original payment to be able to submit a refund for an ACH Direct Debit payment. Refunds require at least 3 business days to process and take up to 6 days to appear on a customer’s statement. Please note!Avoid disputesIf your tenant has accidentally paid you, contact them immediately to avoid a payment dispute. Factors such as slightly longer settlement time periods and the way ba ...

We have compiled a list of the most frequently asked questions about the Free Plan termination:Will my account be deleted if I am not subscribed to a paid plan?Yes. Starting January 1, 2024, the Free Plan will be discontinued. If you do not want to continue with a paid plan, please export your data before January 1st and close your account. Can I get my first two months free if I subscribe before November 1, 2023?Absolutely. Reach out to cus ...

The list of supported currencies:AUD - Australian DollarCAD - Canadian DollarDKK - Danish KroneEUR - EuroGBP - British PoundJPY - Japanese YenNOK - Norwegian KroneSGD - Singapore DollarSEK - Swedish KronaUSD - US Dollar  Last updated:Nov. 27, 2022 ...

What is a Form 1099-K?Form 1099-K is a tax form used to report transactions taking place within payment networks to improve tax compliance. Form 1099-K is provided to the IRS (and to some states) to report certain payments sent or received within third-party settlement organizations. We are required to issue 1099-K forms to individuals and businesses with Online Payments accounts who received payments that exceed certain federal or state rep ...