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What is Renters Insurance?

The software has made it easy to help you protect your rental, your tenant’s home, and all the precious belongings in it by partnering with Assurant, the leading provider of renters insurance. Now you can help your tenants and require renters insurance while they rent. With low monthly costs starting from $16 (depending on the state), it covers both their belongings and your assets. You can now require renters insurance when setting up a lease ag ...


How do I update electronic signature?

You can update your E-Signature/Initials on the last "Agreement & Signature" step of the move in process while creating a new lease or editing an existing one:These links might be helpful:How do I create a lease?How do I edit a lease?After selecting the needed lease agreement template, select the signature field that is assigned to you and press the "Edit" icon on the right-side menu:To type a new signature, switch to the "Type Sig ...


How long is the screening report available to view?

The screening report will be generated as soon as the applicant passes their identity verification. Once it's completed, you'll receive an email notification.To view the completed screening report, open the Rental Application, and click on View Application. Once the report is complete for your applicant, you will see the colorful diagram around their photo.The screening reports will be available under Rental Application section. You will see the ...


How do I upload my own lease?

If you have a signed lease and want to upload it to the system, you can easily add it during the move-in process or at any time in the future.On the last step of the move-in process titled "Agreement & Signature", upload the lease to the Shared attachments section to make it visible to your tenant(s).For more information read:How do I create a lease?You can create a lease agreement faster and more easily by adding a lease agreement template ...


What do I do if I forget my password?

If you forget the password of your account, don't worry. You can easily restore it. Choose the Log in with Email option. Press the "Forgot password?" button located below the email and password fields:Enter the email address associated with your account. We'll email you the confirmation code to reset your password. Please check your mailbox.  Copy and paste the code to your browser window or follow the link by clicking on  ...


What if I change the maintenance request category once the bid request is posted?

If you edit the maintenance request and change its category/sub-category/issue/sub-issue to any other - be aware that your bid request will be automatically removed by the system as it will not match the previous Service Pro category anymore. As a result, all offers for the current request will be removed as well.In this case, you will want to post a new bid for this request, once the Category section is changed: Last updated:Apr. 7, 2022 ...


What information about a potential Service Pro I can see?

Once a potential Service Pro submits a request, you can check the information provided in their Business Profile.To do so, open "Maintenance" from your left-side menu and click "view" on the required request.In the “Service Pros Near You” section, you can see all records of potential Service Pros. Click on the “View profile“ link on the Service Pro contact card, and you will see their Business Profile.Here you will find the information about the ...


How can I hire a Service Pro?

A bidding feature is a great tool that can help you to find and hire a Service Pro near you. Follow this link for more details about how to find a Service Pro:How can I find a Service Pro within the system?After the Service Pro receives a job notification and is sent a request, you will be able to view the public business profile of the Service Pro on your end. Go to the “Requests” page from the left side menu, click on the “view” near the mainte ...


What currencies are supported?

Payments with credit/debit cards can be processed with all major cards around the world. A currency conversion occurs if the presentment currency differs from the settlement currency. Please note, that there is an additional fee of +1% for international cards and +1% if currency conversion is required. Last updated:Jul. 25, 2022 ...


Why did my transaction to/from my bank fail?

Sometimes transactions to or from a bank can fail. Here are a few reasons why a transaction may fail: Your bank sends back a response code to Stripe stating that there are “Insufficient Funds” in your bank account to make the transaction;Your bank lets us know that your account has been frozen;Your bank sends us some other reject code stating the transaction cannot be completed.If a transaction to/from your bank fails, contact your bank or c ...