Help Center

If you forget the password of your account, don't worry. You can easily restore it. Choose the Log in with Email option. Press the "Forgot password?" button located below the email and password fields:Enter the email address associated with your account. We'll email you the confirmation code to reset your password. Please check your mailbox.  Copy and paste the code to your browser window or follow the link by clicking on  ...

Sometimes transactions to or from a bank can fail. Here are a few reasons why a transaction may fail: Your bank sends back a response code to Stripe stating that there are “Insufficient Funds” in your bank account to make the transaction;Your bank lets us know that your account has been frozen;Your bank sends us some other reject code stating the transaction cannot be completed.If a transaction to/from your bank fails, contact your bank or c ...

Landlords and Property Managers can: collect rent online, store rental info, upload move-in/out pictures, manage visual maintenance requests, take advantage of automatic accounting features, accept online rental applications, electronically sign lease agreements, pull financial reports, communicate with other users, market their vacancies on rental websites, and much more.Tenants can: find a new home, pay rent online, submit maintenance requests, ...

The software uses an online payment system powered Stripe. It requires the setup of an Online Payments account. Here you can read more:How do I set up an individual Online Payments account?How do I set up a business Online Payments account?How can I receive online payments if I am outside USA?  Last updated:May. 4, 2023 ...

Sure, you can receive payments from other countries via credit/debit card payment method. To manage this you will want to set up an Online Payments account. Please note!Bank transfer (ACH) is available for U.S. domestic bank accounts only. Last updated:Jul. 21, 2022 ...

ACH refundsThere is a maximum of 180 days from the date of the original payment to be able to submit a refund for an ACH Direct Debit payment. Refunds require at least 3 business days to process and take up to 6 days to appear on a customer’s statement. Please note!Avoid disputesIf your tenant has accidentally paid you, contact them immediately to avoid a payment dispute. Factors such as slightly longer settlement time periods and the way ba ...

The list of supported currencies:AUD - Australian DollarCAD - Canadian DollarDKK - Danish KroneEUR - EuroGBP - British PoundJPY - Japanese YenNOK - Norwegian KroneSGD - Singapore DollarSEK - Swedish KronaUSD - US Dollar  Last updated:Nov. 27, 2022 ...

What is a Form 1099-K?Form 1099-K is a tax form used to report transactions taking place within payment networks to improve tax compliance. Form 1099-K is provided to the IRS (and to some states) to report certain payments sent or received within third-party settlement organizations. We are required to issue 1099-K forms to individuals and businesses with Online Payments accounts who received payments that exceed certain federal or state rep ...

You can edit your name, TIN, and address in your online payments settings but you’ll need to reach out to our platform directly for volume changes. Since our platform is your 1099-K tax form filer, we will be able to assist with issuing you a correction, updating volume, or splitting your 1099-K tax form if necessary.Note that any information you edit will not appear in a 1099-K tax form that has already been filed with the IRS. Our platform can ...

For accounts that are set up as US Companies, our payment processor will use the business tax details except when they are set up as a single member LLC / sole proprietorship, in which case the processor will use the owner’s personal tax details. This aligns with IRS expectations to see personal tax details on the tax forms of these types of business structures. For Individuals, our payment processor will use the personal tax details. For additio ...