Why did my transaction to/from my bank fail?

Sometimes transactions to or from a bank can fail. Here are a few reasons why a transaction may fail:
 

• Your bank sends back a response code to Stripe stating that there are “Insufficient Funds” in your bank account to make the transaction;
• Your bank lets us know that your account has been frozen;
• Your bank sends us some other reject code stating the transaction cannot be completed.

If a transaction to/from your bank fails, contact your bank or credit union to check on the status of your account. After doing so, either re-initiate the transaction or learn why your bank may not be able to process the transaction and correct the issue.

In addition to the above, if the security team is unable to verify additional information on your account, transactions can also be canceled due to the information request.

If your transaction failed and it was not due to a bank issue, please look for an “Action Required” email and proceed to Online Payment settings to provide the necessary information.

This might be helpful:

• Why am I being asked for more documentation?

Last updated:
Jul 25, 2022