How do I turn on/off the Autopay option?

The Autopay option allows tenants to set up a recurring payment that is automatically withdrawn from their selected account. The Autopay option can be set for every recurring transaction separately.

Please note! 
You can enable the Autopay option only if you have added and verified at least one bank account. You can enable the Auto Pay option for active, shared leases with recurring transactions. The amount limit is $ 10,000 per transaction.

Activate ongoing Rent Reporting and enjoy free ACH payments each month you’re enrolled. Here you can read more:
How do I enable free ACH payments?

In order to enable Autopay, go to the "Dashboard" section from the left side menu and move to the "Leases" tab. Then select the needed lease, press the "View" button, scroll down and switch to the "Lease Transactions" tab. After that, go to the “Recurring Transaction” section, and from the three dots menu select “Enable autopay”:

On the “Auto Pay Setup” page, you can select the bank account or debit/credit card from which the specified amount will be automatically withdrawn. The end date field specifies when the Auto Pay option will be deactivated. The number of days before the due date to initiate the payment means that you can schedule the funds withdrawn in advance to make it clear on the due date. Press the “Setup Auto Pay” button to enable the Auto Pay option for this specific recurring transaction.

Please note! 
You will receive an email one day before auto-payment is initiated, the day auto-payment is initiated, and in the event of a failed payment or canceled Auto pay.

If you are on separate lease invoicing, then you cannot edit the "amount" field. If you are on combined lease invoicing, you and your roommate(s) are allowed to enter your own portion of the amount you want to be automatically withdrawn.

You can also make changes to the necessary fields and change the Autopay option settings by clicking on the “Enable Autopay” option in the Recurring Transactions section. To save the changes click “Update” at the bottom of the page. Landlords are unable to “edit” the invoice that has Autopay turned on, but they can “void” the invoice with Autopay.

To be able to turn off the Autopay option, click on the “Autopay” toggle, then click “Turn off” at the bottom of the page and the system will stop automatically withdrawing funds from your bank account. After that, all payments should be initiated manually.

The Autopay option will be automatically canceled in the following cases:

• if the lease status changes from active to past/ended
• if the lease recurring transaction amount/category is edited by your landlord
• if the lease is deleted by your landlord
• if your landlord or property manager reset/deletes their account
• if your bank account was deleted
• if your landlord or property manager's Online Payments account is not active

Last updated:
Sep. 30, 2024