How can I pay rent with a bank account?

You can send payments within the system only if you are connected with your landlord/property manager and they have Online Payments account set up and passed a verification process.

Please note! To be able to pay rent using ACH Bank Transfer option, you’ll have to add and verify your bank account.

Go to your account "Dashboard" page from the left menu to view the active lease. Please contact your landlord if you do not see your rental. If you have an active lease, you will see your outstanding balance (if there is one). Click on the "Pay online" button:

Also, you can pay rent online directly from the "Rent" page in the left menu. This page is useful if you want to select the invoices you would like to pay in bulk. Check the invoices and click the "Pay online" button on the top left side of the page:

In both scenarios, you will be redirected to the Checkout page. Choose the ACH option and click the ''Add bank" button in order to add a bank account and pay with it.

You will see a dialog that gives you the option to use instant verification (recommended) or provide bank account details for micro-deposit verification.

Instant verification (recommended)
You can instantly verify a customer's ACH Direct Debit banking information instead of using microdeposits. 

Please note! Instant verification option is available only once a day and twice a month. Other bank accounts can be added using the manual/micro-deposit option.

By clicking Continue you will see a dialogue window with the option to log in to your bank account.

Manual Verification
If you opt for micro-deposit verification, Stripe automatically sends two small deposits to the provided bank account. These deposits can take 1-2 business days to appear on your online bank statement. When the deposits are expected to arrive, you receive an email with instructions to log in to your account, confirm these amounts and verify the bank account. After verification is complete, the payment begins processing.

• Descriptor code. Stripe sends a single, 0.01 USD micro deposit to your bank account with a unique, 6-digit descriptor code that starts with SM. You use this to verify your bank account.
• Amount. Stripe sends two, non-unique microdeposits to your bank account, with a statement descriptor that reads AMTS: amount1, amount2. You use the deposit amounts to verify your bank account.

Microdeposit verification failure
When a bank account is pending verification with microdeposits, it can fail for three reasons:

• The microdeposits failed to send to your bank account (this usually indicates a closed or unavailable bank account or incorrect bank account number).
• You made 10 failed verification attempts for the account. Exceeding this limit means the bank account can no longer be verified or reused.
• The customer failed to verify the bank account within 10 days. It will be automatically deleted.

Please note!
A bank transaction usually takes 5–7 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. For card payments process time takes 2-3. Please note that transfers take longer to complete if they are over a weekend or holiday.

Please note!
A convenience fee per transaction may be applied.

Last updated:
Apr. 10, 2024