How do I save a bank account?

If you want to save your bank account for your next ACH payments you can add a bank account in your settings. Navigate to Settings, and click the Bank Accounts item. This is the list of your bank accounts. Click the "Add bank account" button to start adding the bank account.

Please note! 
You are able to add a bank account to pay via ACH payments only if you are connected with your landlord or property manager and their Online Payments account is verified.

In order to agree to authorize the system to electronically debit your account and proceed, please click on the Confirm button.

You will see a dialog that gives you the option to use instant verification (recommended) or provide bank account details for micro deposit verification.

Instant verification (recommended)
You can instantly verify a customer's ACH Direct Debit banking information instead of using microdeposits. Click on the "Agree and continue" button and select your bank.

By clicking Continue you will see a dialogue window with the option to log in to your bank account.

Manual Verification
If you opt for micro-deposit verification, Stripe automatically sends a single 0.01 USD deposit and in the description, it will have a 6-digit descriptor code starting with SM. Enter the descriptor code exactly how it appears in your account and click on the Verify button. (i.e. SM12BA). You will want to make sure the letters are capitalized.

The micro-deposit takes 1-2 business days to appear on your online statement. You will have 3 attempts to add and validate this information. If the maximum number of attempts to verify your customer’s bank account information has been met, contact Support for additional assistance.

Microdeposit verification failure
When a bank account is pending verification with microdeposit, it can fail for three reasons:

  • The micro-deposit failed to send to your bank account (this usually indicates a closed or unavailable bank account or incorrect bank account number).
  • You made 10 failed verification attempts for the account. Exceeding this limit means the bank account can no longer be verified or reused.
  • You have not verified the bank account within 10 days. It will be automatically deleted.

Every time you initiate the ACH transaction (Bank Transfer), you will be able to choose this bank account from the drop-down on the Checkout page. 

If you would like to pay with another bank account you can add it from the Checkout page as well.

Please note! 
You can save only 2 bank accounts. Your account type must be a checking account. You cannot link “non-transactional” accounts like investment or money market accounts.​ 

That’s it! Your bank account is successfully added and you can pay rent online.

This link might be also useful:
How can I pay rent with a bank account?

Last updated:
Apr 10, 2024