Why am I being asked for more documentation?

If we are unable to verify your business programmatically, we might need to request additional Proof of Business documentation in order to verify legal entities or in case we are not able to verify your identity using the information you provide during registration. If that happens, the payment processor may request a state or federally issued photo ID. To create the safest network possible, our payment processor verifies each person to ensure they are a real person and that they are the actual individual creating and using the online payments account.

If we ask for a Photo ID:
The security team determined that we need additional information to ensure your account belongs to you. Upload these documents on the Online Payments page. Click on the ‘'provide information’' link on the Settings tab.

If we ask for a bank statement:
If you moved money between two bank accounts that are both linked to your account, the security team needs to double-check that you are an authorized signer on both accounts. Upload copies of recent bank statement from both banks on the Online Payments page. Click on the ‘'provide information’' link on the Settings tab.

If we ask for EIN or Non-profit documentation

Stripe needs to verify:

• the name of your business
• your business’s EIN
• that you are an authorized signer for the organization

Last updated
Jul. 21, 2022