Can I find a Service Pro within the system if I already assigned a Service Pro from my contacts list?
Landlords always have the option to change an assignee to a maintenance request. If you’ve already assigned a Service Pro from your Contacts to a certain request, follow these steps to assign a different professional:
If the connected Service Pro is assigned:
Cancel the maintenance request by changing its status (An email will be sent to the current assignee informing them of this action);
Select edit from the “Actions“ menu and remove the current assignee on the “Assignee & Materials“ step and save changes;
Don’t forget to change the status of maintenance request to “New“.
Click the “Find a Service Pro” button in the Service Pros Near You section.
If not connected Service Pro is assigned:
- Open the “details” of a needed request;
- Click Actions → Edit;
- Remove the assignee on the “Assignee and Materials” step and save changes.
- Make sure the request status is “new“ and set it like this if needed.
- Click the “Find a Service Pro” button in the Service Pros Near You section.
You can post a bid to find a new Service Pro for a maintenance request only when the request is set at “new” status.
Apr. 7, 2022