How do I submit a support ticket?

If you have questions, need assistance, or have ideas and suggestions, Submit a ticket to our support team, and we will do our best to help you as soon as possible!

You can find the question mark icon at the top right corner of your dashboard:

Right on this page, you are welcome to visit our HelpCenter to find a lot of articles that might be useful for you. For your convenience, you can also filter the ticket list by date, type and search for a specific ticket:

Click the “+ Submit a ticket” button:

If you are faced with a technical issue, select "Need Support." If you have a feature request or idea/suggestion, select "Have an idea":

Once you select "Need Support," you will be given the option to choose the relevant category and sub-category connected to your technical issue. Select the category and the system will provide you with related FAQs which might be helpful for you:

If you find an answer which solves your issue, click on "I found the answer." This action will cancel the progress, and no ticket will be created. If the suggested articles were not helpful, please click on "Continue to create a ticket." 

Please provide details of the technical issue along with the attached screenshots. Click on "Submit a ticket" to submit the support ticket, and one of our support managers will reply to you as soon as possible.

If you have a feature request, idea, or suggestion, click on "Have an idea." Provide a description of your feature request or idea, and we will be happy to add it to the list of future software improvements to make the system more convenient for you.




Last updated:
Apr. 4, 2024