The internal Messenger is not an email system. It only supports communication between connected users within the platform.
Key Features
Closed System:
Messages can’t be sent to or received from outside email addresses or external platforms.
You can only message users you’re connected with (e.g., landlords in your Contacts list).
Login Required:
You must log in to view and send messages.
New messages appear in your account when logged in.
Message Notifications
In-App Alerts:
When logged in, you’ll see:
A message icon in the top menu.
A pop-up notification (stays ~15 seconds unless dismissed).
A red bubble on your dashboard.
Desktop Notifications:
Optional and browser-based.
Supported browsers:
Chrome
Firefox
Safari
May need to be re-enabled after:
Restarting your browser
Clearing your cache/history
Send A Message
Clicking the "Messages" icon in the header of your dashboard will take you to a page that allows you to send new messages. Here, you can search for a name within your connected contacts.
Add an attachment to your message by clicking the "attachment" button and uploading the files then click "Send":
Property Message Board
Your landlord/property manager can communicate and share files with you in the Property Message Board.
Note! In order to access the message board, you should have an account, be connected with the landlord/ property manager and have an active, shared lease.
Once the post is published by your landlord/property manager, you will need to go to Messenger and switch to the Property Board (PB) channel.
A list of all publications that were posted by your landlord/property manager will be displayed on the left sidebar, including: job postings, items for sale (or wanted for purchase), lost or found items, notices, and announcements.
You can find the needed publication using the Search icon:
In order to write a comment on the needed post, click on the "Write a response" field:
Note! Your landlord can disable comments on the specific post. If the landlord has disabled comments, you will see the "Commenting this post is not available" notice.
In order to remove your comment, select the "Delete" option from the three-dots menu:
Note! You can remove your comments only if the comment was not seen by your landlord.
Maintenance Requests
There is a separate “Maintenance Requests” section in your Messenger. When you submit a maintenance request for your landlord or the landlord shares the request with you, the system automatically creates the new “Maintenance Requests” tab for you.
Note! In some cases, the system will create a separate channel for each request.
This video guide might be useful: