If you need to provide a refund to your tenant you can do it straight from your account in case the payment was made in error or the service was not provided.
To do a refund, go to the Transactions page or Revenues -> Invoices tab, find the invoice, and click on it.
Every invoice has a "Payment & Activity" section. Here you can see all the payments made (in case of partial payments), applied discounts, refunds, and applied deposits, if any were applied.
Find the payment that needs to be returned, click on the three dots menu to view the payment options. Select the "Refund" option to refund the payment. Review the information and confirm your action.
Note! You can not return a partial amount of the payment made; only the full payment amount.
If a payment was recorded manually, then its status changes to Refunded, and a new record about the successful refund will be added. The invoice balance will be changed for the refunded amount as well.
If a payment was made online (within the TenantCloud platform), then the amount will be returned to the payer via the same payment method (ACH, credit card). The payment status will be changed to "Refunded" once the funds clear. Until then, you will see the "Pending" payment information.
Note! Only income payments can be refunded.
Here you can read how to check if the payment was made online or recorded manually:
What are manually recorded payments, and how do they differ from processed payments?
In case, you need to return the Deposit, please follow the instructions from the link below:
How do I return a deposit?