Why is my account subscription overdue?
Your account subscription may be overdue for several reasons:
- Your subscription payment failed and the system was unable to charge your primary credit card;
- Your primary credit card has expired.
If your account subscription is overdue, you'll be unable to use any features until the payment is processed.
Update your payment information, process your payment for the outstanding balance, and then you can resume and manage your subscription.
To do so, go to Settings and select "My plan" from the “Subscription“ section. Press the "Resume" button to resume the current plan:
You can also add a new card in the “My cards” tab and make it primary:
Jun. 21, 2023