How do I request additional information from an applicant?

If you received a new application from the prospective tenant, but would like to request additional information from them, go to the "Applications" in the left-side menu on your dashboard choose the necessary applicant and press the "View application" button:

Choose the "Request Information" option from "Actions" menu. Please specify the section and what exactly should be updated, and your applicant will receive an email with the requested information. You may request information regarding few sections at the same time. Press the "Request" button:

When an applicant updates the Rental Application on their end, the status of the application will change from "Pending" to "Updated":

 

Last updated:
Feb. 12, 2024