How do I cancel or pause my subscription plan?
Cancel subscription
We're sorry to hear you've decided to cancel your subscription. We'd love to know how we can improve or just to hear about your experience. You can submit a ticket sharing your feedback and/or suggestions. We'd appreciate it a lot!
You can end your subscription at any time. When you cancel your subscription, charges will stop immediately.
Please note! If you cancel your subscription plan, your account will be canceled along with it.
To cancel your subscription plan, click on your profile icon and go to the main Settings menu from your dashboard, then choose "My plan" in the "Subscription" section:
Then, click the three-dot menu in the top-right corner and choose "Cancel Subscription".
Before canceling, you may want to export your data. If you're sure, you can either proceed by selecting “Cancel and lose access” or choose “Keep my account” to cancel the process.
Next, you’ll be asked why you’re leaving. Your feedback helps us improve, so we appreciate any input. Once you’ve provided your reason, click “Continue.”
Finally, you’ll need to confirm the cancellation. You can choose to end the subscription immediately or at the end of the current period (in case of an active subscription). If you signed up using a password, enter it along with the confirmation phrase "delete my account." If you used a social media account to sign up, you’ll only need to enter the confirmation phrase. Once confirmed, your account and all associated information will be permanently deleted.
Please note!
Once you cancel your plan, no additional charges will be made. However, no refunds (prorated or otherwise) are provided upon cancellation. In the interest of fairness to all of our clients, no exceptions will be made.
For Business Plan cancellations, you’ll need to fill out the Cancellation Inquiry form, and we’ll assist you as soon as possible.
In addition, you cannot downgrade to the Starter plan if there is an outstanding balance on your account. For help with this, please contact our support team.
Pause subscription
Alternatively, you can also pause an existing subscription for 90 days. Once you are ready to resume it, click Resume. If you don’t resume the subscription in 90 days, it will be resumed automatically.
Please note!
Pausing your subscription won’t refund past payments, but will stop all of the future payments for 90 days. You won’t be able to access your account and your information during this time.
This might be helpful:
- Subscription plans & pricing
- How do I see what plan I am subscribed to?
- When do charges stop when I cancel my paid subscription plan?
Last updated:
Sep. 19, 2024