How do I delete my account?

We are sorry to hear you decided to leave our friendly community. Of course, if you decide in the future that you want to come back again, please do not hesitate.

To delete your account, start by clicking on your profile picture, selecting "Settings," and navigating to the "Profile" tab under the "Account Settings" section:

Scroll down to the bottom and click on the "Delete account" button:

You’ll see a notice that your rental history, payment information, and maintenance requests will be deleted. If you're sure, you can either proceed by selecting “Cancel and lose access” or choose “Keep my account” to cancel the process:

Next, you’ll be asked why you’re leaving. Your feedback helps us improve, so we appreciate any input. Once you’ve provided your reason, click “Continue.”

To complete the process, you’ll need to confirm by entering your password and typing the phrase "delete my account." If you signed up using a social media account, you’ll only need to enter the confirmation phrase. After this, your account and all related information will be permanently deleted.

Please note!
Deleting your account will remove all of your information from our database. All your information will be lost and this can not be undone.

Please note! 
You will be able to remove your account after 90 days from the last time you transferred the funds or made an online payment.

Last updated:
Sep. 19, 2024