Account portals guide

Our software is an all-in-one property management platform designed to streamline rental processes for everyone involved: landlords, tenants, property owners, and service professionals. To make the experience smooth and personalized, we offer different portals—each tailored to the needs of its users.

Here’s a breakdown of the four main portals, their key features, and how they differ.

Landlord / Property Manager Portal

The Landlord (Property Manager) portal is designed for users who manage rental properties. It provides a complete set of tools for handling day-to-day operations.

Features include:

• Creating and publishing rental listings.
• Running tenant screening reports (credit, background, income).
• Collecting rent and deposits online.
• Tracking income and expenses, with accounting reports available.
• Creating, signing, and storing lease agreements.
• Managing maintenance requests and assigning them to Service Pros.

Intended users: Landlords or property managers overseeing one or multiple rental properties.

Tenant Portal

The Tenant portal enables renters to manage their rental obligations and communication with their landlord or property manager.

Features include:

• Paying rent and other fees online.
• Setting up autopay and reviewing payment history.
• Enabling rent reporting to boost credit score
• Accessing and electronically signing lease agreements.
• Submitting maintenance requests, with the option to attach photos or videos.
• Messaging landlords or property managers directly through the platform.

Intended users: Tenants who want a simple, convenient way to pay rent and communicate with their landlord.

Owner Portal

The Owner portal is intended for property owners who work with property managers. It provides transparency into the performance of their rental properties without requiring direct involvement in management.

Features include:

• Viewing financial statements, including income and expenses.
• Tracking owner distributions and payouts.
• Monitoring leasing activity and tenant updates.
• Accessing shared documents such as tax forms and reports.

Intended users: Owners of rental properties managed by a property manager using our software.

Service Pro Portal

The Service Pro portal is designed for contractors, handymen, and service providers who handle property maintenance tasks.

Features include:

• Receiving and managing assigned maintenance requests.
• Updating job status and communicating with landlords or tenants.
• Receiving payments for completed work through the platform.
• Maintaining a profile that showcases services and completed work.

Intended users: Independent contractors or service professionals providing repair and maintenance services.

Together, these portals create an efficient and organized rental management experience for all users by clearly separating responsibilities and providing each role with the tools they need most. This role-specific approach reduces confusion, improves communication, and ensures that every participant in the rental process benefits from a streamlined and transparent system.