Why is my account subscription overdue?

Your account subscription may be overdue for several reasons:

  • Your subscription payment failed and the system was unable to charge your primary credit card;
  • Your primary credit card has expired.

If your account subscription is overdue, you'll be unable to use any features until the payment is processed.

Update your payment information, process your payment for the outstanding balance, and then you can resume and manage your subscription.

To do so, go to the main Settings menu > select the My plan option from the Subscription section. Press the "Resume" button to resume the current plan, change the plan billing schedule, or move to the free account: 

If your primary card cannot be charged for some reason, you can resume your subscription by adding a new card. For that choose "Manually enter card information":

Please note!
You can also add a new card to your Subscription Settings and make it primary:


Last updated:
Feb. 24, 2024