Will I be charged if my applicant didn't pass the identity verification?

The screening report will be generated as soon as the prospective tenant completes the identity verification.

If you choose to pay for a screening report, a temporary hold will be placed on your card for the cost of the screening package you selected, and you will only be charged for successfully completed screening reports. 

An applicant will have 3 days to accept the screening request and pass the identity verification. If an applicant fails to pass the identity verification or refuses to complete the process, your credit card won't be charged, and the funds will be returned to you in 3-7 days.

Last updated:
Jan. 10, 2024