Setting up your utilities is crucial for getting access to amenities like water, electricity, gas, and internet in your home. You can easily set up utilities and review available utility providers for your address in the Utilities section.
Browser Instructions
Browser Instructions
To see utilities requested by the landlord, open the “Utilities” page from the left side menu and click on the “Set up“ option near the requested utility:
You’ll see a pop-up window with detailed utility-related information. View the list of providers assigned to your address. Select one provider company and create an account on their website.
In the “Provider company” field you can select only one provider. You can also select the “Other“ option and add a company not found on the list.
Contact each provider separately using the utility provider contact info within the link to set up your utilities.
Be prepared to have the following information ready:
Your service address
Lease start date
Proof of identity (e.g., driver’s license)
Social Security Number (if required)
Meter Number (You may need to ask your property manager for this if needed.)
Once you create an account with the provider, ask the provider for your Account ID and confirm the Activation Date for your utilities.
Enter that account ID below to confirm you’ve activated your utility account.
If no account ID is available, you can select the “No account ID” check box and upload proof of activation by clicking “Upload file”:
Then click the “Save“ button.
Mobile App Instructions
Mobile App Instructions
To see utilities requested by the landlord, tap on the "Set up utilities" card in the Requests section on the Home screen.
Or switch to the More screen and tap on the "Utility Providers" section to open the screen with the list of utilities.
Or, go to the Rent screen, switch to the My Leases tab, tap on the needed lease card and select the Utility Providers section.
Then, tap on the utility card you would like to set up. In the “Provider company” dropdown, select one provider.
You can also select the “Add my provider“ option and add a company not found on the list. Provide their name, website, phone number (optional), and tap "Save".
Contact each provider separately using the utility provider contact info within the link to set up your utilities.
Be prepared to have the following information ready:
Your service address
Lease start date
Proof of identity (e.g., driver’s license)
Social Security Number (if required)
Meter Number (You may need to ask your property manager for this if needed.)
Once you create an account with the provider, ask the provider for your Account ID and confirm the Activation Date for your utilities.
Use the "Continue" button to move to the next step.
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On the next step, enter the account ID below to confirm you’ve activated your utility account and select the activation date. If no account ID is available, you can tap on the "I have an account ID on the provider's website" toggle and upload proof of activation by tapping “Upload proof of purchase”.
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Once the information is provided, tap on the "Complete Setup" button.
If no utilities are listed, make sure to reach out to your property manager or landlord for clarification. They can help you answer the following questions:
Which utilities are requirements for the tenants to set up
Any specific providers they recommend or require
Any utilities that may already be included with your rent
In order to set up the Internet, follow the instructions from the link below:
How do I purchase Internet?