To avoid failed refund transactions, make sure your original payment method is still active and able to receive refunds.
However, if the original payment method can no longer receive the refund (for example, if the bank account or card has been closed or is no longer active), the refund will fail.
In this case, you will receive a system notification and an email informing you that the refund could not be completed. You can then select another card to receive the refund directly from the notification.
Open the Notifications page and click the "Choose refund destination" button:
Select a card from the drop-down and confirm the action so the refund can be processed using that payment method:
Note! If you don't have a saved card, you will need to add one before proceeding. To do so, go to Settings → Account Settings → My Cards → Add a card.
Important Things to Know
Card payments only: You can choose another saved card, but the refund cannot be redirected to a different bank account.
Processing fee: A fee of 3.5% + $0.30 applies to the retry transaction.
Note! The retry transaction may take 5-10 business days to process.