When submitting the Screening Report, your applicant will need to verify their identity and answer three questions, which are based on their personal credit profile. There is a time limit of 5 minutes per session, as well as a maximum of 7 attempts. Any answers that are submitted by the applicant after the seventh attempt will result in an error and their identity will not be verified.
For background screenings conducted through TenantCloud, the results are generally available immediately after the applicant completes the process. However, in cases where manual verification by TransUnion is required, outcomes may take up to 48 hours to finalize.
If an applicant's background check takes longer than anticipated, delays may often be due to incomplete actions on their part. Applicants need to ensure they have signed in to their TenantCloud account and completed all required steps under the relevant application or screening sections.
In some cases, general verification delays may arise due to circumstances such as manual verifications or pending applicant actions. These delays can be mitigated by ensuring that all necessary information and documentation are promptly provided and reviewed.
In this case, the user will need to call the TransUnion call center to further assist in a manual verification process, which may take up to 48 hours. Once a renter's identity is verified, the report will be generated. The Screening Report is available for 30 days.