When submitting the Screening Report, your applicant will need to verify their identity and answer three questions, which are based on their personal credit profile. There is a time limit of 5 minutes per session, as well as a maximum of 7 attempts. Any answers that are submitted by the applicant after the seventh attempt will result in an error and their identity will not be verified.
Applicants need to log in to their TenantCloud account and follow the verification steps.
When the identity verification process is not completed, you will see a screening in the "Verification Required" status.
After an applicant completes all required steps for their screening request in TenantCloud, the screening will appear as "Available". However, in cases where manual verification by TransUnion is required, outcomes may take up to 48 hours to finalize.
In this case, the applicant will need to call the TransUnion call center to further assist in a manual verification process, providing them with the screening ID, which may take up to 48 hours. Once a renter's identity is verified, the screening status will be changed to "Available" and you will need to click the "View report" button to generate it. The Screening Report is available for 30 days.
Manual verifications are generally initiated when automatic identity verification fails or additional research is required by the screening provider. Ensuring the accuracy of initial submissions can reduce the likelihood of this scenario.
If an applicant's check takes longer than anticipated, delays may often be due to incomplete actions on their part. Applicants need to ensure they have signed in to their TenantCloud account and completed all required steps under the relevant application or screening sections.
Applicants should confirm that all steps in the process, such as providing accurate information and completing identity verification, have been properly executed. If delays persist beyond 48 hours, contacting the screening provider or support team may be necessary.
If the applicant is experiencing issues, refer them to the following help center articles: