How do I set up an individual online payments account?

Before you set up online payments, you will need to go through the verification process. If your account is verified, you can go straight to the online payments settings (Settings → Online Payments) and set up an ACH Online Payments account.

Note! You can set up an Online Payments account only if your landlord or property manager's Online Payments account is verified.

Note! ACH Online Payments are available only for US users.

This account must be activated by an executive, senior manager, or someone who otherwise has significant responsibility for the control and management of your business.

You will be asked to enter basic information. Your account will be able to fulfill payment requests and receive money from individuals and businesses registered within our platform. There are no limits on the number of transactions you can do each day, each week, or each month. Per transaction, the limit is $10,000.

To set up an Individual account, go to the main Settings menu. Click "Set up” under the Online Payments section:

Select Individual Account as the type:

Continue entering basic information:

In the second step, you will need to add a bank account. Enter the Account Name and Account Holder Name. Then, you can add a bank account using the Instant or Manual verification method.

For Instant verification, you will need to log into your banking account and select the bank account you would like to add. This bank account is verified instantly, and no further actions are needed.

For Manual verification, you will need to add your Routing and Account numbers. You will be automatically sent micro-deposit(s) for your bank account verification. Here is how to proceed:

Stripe will send one $0.01 deposit or two micro-deposits to your bank account. It usually takes 1-2 business days for the deposit to appear on your bank statement. With the 1 single deposit on your bank statement, its description will contain a 6-digit descriptor code that starts with “SM”. The code IS the descriptor (not with or without). With the two deposits, you will need to provide the exact deposit amounts.

Once you receive the deposit(s), go back to Online Payments settings, view the list of bank accounts, and click on the three dots near the account name → Verify to provide the amounts of the micro-deposits you received or the descriptor code and verify your bank account:

Note! You have three attempts to enter the correct micro-deposit amounts/ descriptor code for verification.

The bank account will be automatically removed if you don’t verify it 10 days after adding it.

Stripe may request some additional information to be submitted to verify your account. In this case, you will see the “Provide information“ button and the disclaimer stating what needs to be added to the Online Payments menu.

Once the setup process is completed and information is submitted and verified, you will be able to accept payments from your landlord and pay online.