How do I communicate with my landlord within a maintenance request?

Every maintenance request allows connected tenants and landlords to communicate within the request. In this way, everyone stays informed and updated on any changes.

Note! TenantCloud functions as an intermediary platform, facilitating communication and maintenance tracking, but does not directly execute repairs or maintenance tasks.

Note! In order to send and receive messages within a maintenance request, you must be connected with your landlord and have a shared lease.

Browser Instructions

If you want to message your landlord regarding a specific maintenance request, go to the "Maintenance Requests" section from the left side menu of your dashboard. Find the required maintenance request, click on the "Messages " icon and you will be redirected to the Maintenance Request Chat in Messenger.

Or, you can go directly to Messenger and switch to the Maintenance Request tab:

Type in the text of the message. You can also add attachments by clicking on the “clip“ icon. Press the "Send" button or “Enter” to send the message to your landlord and assigned Service Pro (if any).

You can also go to Messenger directly and switch to the Maintenance Request Chat tab:

Mobile App Instructions

If you want to message your landlord regarding a specific maintenance request, scroll down to the Maintenance requests section of the Home screen and choose the needed request:

Or go to More -> Maintenance Requests and tap on the needed card.

Here, tap on the "Chat" button and you will be redirected to the Maintenance Request Chat in Messenger.

Alternatively, you can go to the Messages screen, switch to the Maintenance Requests tab, and tap on the respective card to open the needed chat.

Type in the text of the message and tap on the "arrow" button to send it. You can also add attachments by tapping on the "clip" icon.

Note! If you do not see the "Messages" tab or if the request does not show up in the Maintenance Request Chat of Messenger, check if you are connected with your landlord and if the lease is shared. If both conditions are met, but you still do not see a new maintenance request thread in the Messenger after you’ve created a Maintenance Request, then contact your landlord. They can turn this feature off in their Maintenance Settings.