How do I turn on/off the autopay option?

In order to enable Autopay, go to the "Dashboard" section from the left side menu and move to the "Leases" tab. Then select the needed lease, press the "View" button. Here, you can set up AutoPay right from the banner at the top right:

Or, scroll down and switch to the "Lease transactions" tab. After that, go to the "Recurring transactions" section, and from the three dots menu select "Enable AutoPay":

On the AutoPay pop-up, you can select the payment method - bank account or debit/credit card from which the specified amount (including fees) will be automatically withdrawn. In the "Initiate the AutoPay" drop-down, you can schedule the funds to be withdrawn in advance to ensure they clear on the due date. Put the checkmark and press the "Setup" button to enable the Autopay option for this specific recurring transaction.

Note! You will receive an email one day before auto-payment is initiated, the day auto-payment is initiated, and in the event of a failed payment or canceled Autopay.

If you are on separate lease invoicing, then you can set up AutoPay for your particular rent portion. If you are on combined lease invoicing, you or your roommate will need to enable autopay for the whole rent amount. Thus, only one tenant from the combined invoicing will be responsible for paying rent.

You can also make changes to the necessary fields and change the Autopay option settings by clicking on the "Update/Disable Autopay" option in the Recurring Transactions section to open the Autopay settings window. To save the changes, click "Update".

Landlords are unable to "edit" the invoice that has Autopay turned on, but they can "void" the invoice with Autopay.

To be able to turn off the Autopay option, click "Disable AutoPay" and the system will stop automatically withdrawing funds from your payment source. After that, all payments should be initiated manually.

To enable Autopay on the mobile app easily, open the Home screen and click on the rent invoice in the Upcoming invoices section:

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Click the "Set up" link next to Autopay:

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On the Autopay setup page, you can select the Autopay schedule by choosing the number of days before the due date when funds will be withdrawn. By default, the system proposes to withdraw funds 3 days before the due date. Click "Continue":

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Select the payment method - bank account or debit/credit card from which the specified amount (including fees) will be automatically withdrawn. You can also add the new payment method from here:

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Note! You will receive an email one day before auto-payment is initiated, the day auto-payment is initiated, and in the event of a failed payment or canceled Autopay.

Press "Set up Autopay" button to enable the Autopay option for this specific recurring transaction.

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Alternatively, you can enable Autopay by going to the Rent screen and switching to the "My Leases" tab. Then select the needed lease and click on it:

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Find the Financial section and click on the Recurring Payment to set up autopay.

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Click the "Set up" link next to Autopay and follow the same instructions as provided above to set up Autopay.

If you are on separate lease invoicing, you can set up Autopay for your individual rent portion. If you are on combined lease invoicing, either you or your roommate can enable Autopay for the full rent amount, meaning only one tenant will be responsible for the payment.

You can also make changes to the necessary fields and change the Autopay option settings by clicking on the "Manage" option in the Recurring section to open the Autopay settings preview, then just click "Edit" and make updates. To save the changes, click "Set up Autopay" at the bottom:

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To be able to turn off the Autopay option, open the same Recurring screen from the Financial section, click on "Manage" -> disable Autopay link and confirm your choice. The system will stop automatically withdrawing funds from your payment source. After that, all payments should be initiated manually.

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