By default, a payer is responsible for transaction fees. However, you have the option to pay the fee instead. Please contact the support team if you want to customize who pays the fee.
Once this option is enabled, go to Settings and select Payment settings in the Online payments section:
Then, change who will be responsible for paying fees and press "Update":
Note! You need to set up Online Payments first to be able to customize the settings.
To learn more about setting you your account, check out the articles below:
How do I set up an individual Online payments account?
How do I set up a business Online payments account?
Transaction fees may be applied for tenant and owner card payments. In regards to bank payments, only tenants are subject to transaction fees. ACH payments are free for owners.
Note! Card payments for owners are disabled by default. The manage payments methods option for owners is visible in the Property Manager mode only.You can still adjust payment methods settings for each tenant/owner individually in their contact profile.
To learn how to block a specific tenant from paying online, check out our article:
How do I block a specific tenant from paying online?