Why I am being asked for more documentation?

If we ask for a photo ID: 
Additional information is needed to verify your identity. Please upload one of the following forms of identification:

● An unexpired, current, state-issued driver’s license or identification card 
OR  
● An unexpired, current U.S.passport

If we ask for a bank statement:
Additional information is needed to verify that you are an authorized signer on your connected bank or credit union account. Please upload a copy of a recent statement.

Last updated:
Mar. 29, 2022