How do I void the transaction?

To void the transaction, open "Accounting" from the left-side menu and go to the Transactions subpage. 

Click on the three-dot actions menu next to the invoice. Select "Void" from the options, type the reason and "Confirm" your choice. Voided invoices are marked as "Void" in the Accounting menu:

You can also void multiple invoices at once. For that, go to the Accounting > Transactions page, tick the checkbox next to the invoices, select the “Waive/Void” option from the floating toolbar, and confirm the action.

As an alternative, you can void the invoice while you are directly in it. Once you open the invoice, go to the “Actions” menu, then select “Void”, type the void reason, and press "Confirm":



Please note! Voiding a transaction does not delete the transaction. It simply hides it from the totals calculated on reports. Voided transactions are still visible to your tenants, owners, or service pros if they are connected with you and the invoice is shared. 

Last updated:
Apr. 23, 2025