How do I deactivate my Dwolla Payments account?
You can deactivate your account by going to the main "Settings" → "Online Payments" → "Dwolla Payments settings page", on the Bank Accounts tab press the "Deactivate Account" button which is located at the end of the page of Account Information section and confirm your choice. You can re-activate the account at any time.
Deactivating your Dwolla Payments account will:
- end all account activity
- prevent anyone from sending money to your account
- stop emails from Dwolla Payments
How do I close my account forever?
If Payments powered by Dwolla no longer suits your needs or you decide that it is not a good fit for you at this time, we will work with you to ensure the proper steps are taken to close your account. Please reach out to firstname.lastname@example.org with the request to terminate your account.
Dwolla cannot delete your account entirely*.
* Like all financial services and institutions, Dwolla is required by law to retain customer information for a minimum of five years. The two most applicable regulations are: the Bank Secrecy Act (specifically the Customer Identification Program requirements) and the Treasury Department’s Financial Record keeping Regulations-Section 1020.220. Based on these regulations, Dwolla cannot delete accounts due to the data retention policy in Dwolla's Terms of Service.
Mar. 24, 2022