If you encounter login or access issues on the TenantCloud portal or app, such as error messages or being denied access, follow these troubleshooting steps to resolve the problem:
Clear cache and cookies:
For browsers: Clear your browser’s cache and cookies to remove outdated or corrupted data.
For the app: Clear the app cache if you are using the mobile version.
Refresh or restart: -
Refresh the login page to reset the session.
Restart the app if you are using the mobile version.
Try a different browser or device: Switch to a different browser or device to rule out environment-specific issues.
Disable VPN or proxy: Temporarily disable any VPN or proxy services, as they can trigger security checks.
Check your credentials: Log in manually by typing your email address and password instead of using autofill. Ensure your login credentials are entered correctly.
For mobile app users: Ensure you have the latest version, update it if not.
If the problem persists, consider reaching out to TenantCloud support at support@tenantcloud.com for further assistance.