Manually recorded payments in TenantCloud represent transactions that did not go through the platform's payment system. Instead, these payments are logged manually by the user or their team to reflect payments made outside of TenantCloud - for instance, cash, check, or external bank transfers.
To distinguish whether a payment was manually recorded or processed through TenantCloud, navigate to the Transactions page or open the Revenues/Expenses page -> Invoices tab. Click on the needed invoice record to open its details.
Scroll a bit down to the Payments & Activity section. Click on the arrow to expand the payment details.
Payments processed through TenantCloud will include a statement "made Online" and a system-generated ID that starts with #pi_.... Also, the online payment will have a linked payout information about the funds being transferred to your bank account.
Manually recorded payments will lack these details except for the system Payment ID and a manually selected payment method label (e.g., "ACH").
You can also open the Revenues/Expenses page on the Payments tab and check the status icon next to each payment record. Hover over the icon to see the details. Online payments will have statuses such as Success, Pending, or Failed, and manually recorded transactions will show "Marked as Paid".
When recording a manual payment, the payment method (such as ACH) can be selected for your own bookkeeping. However, this is purely informational and does not reflect actual transaction processing by the platform. It is important to note that marking an invoice as "Paid" in TenantCloud solely updates the record for tracking purposes and does not initiate any actual financial transaction. Always use the "Pay Online" option for processing payments within the system.