Understanding the 'Verification Required' Status in TenantCloud
Overview
In TenantCloud, the 'Verification Required' status appears during an Essential Full Check when an applicant needs to complete their portion of the identity verification process. This status ensures that all screenings comply with identity verification requirements, which are crucial for accurate processing. If you are a landlord or applicant, follow the steps outlined below to resolve the 'Verification Required' status and proceed with the screening.
Steps for Applicants
Log in to your TenantCloud account. Ensure that you are logged into the account associated with the screening request.
Initiate the verification process. Click on the “Run screening” button displayed on the relevant screening. This will prompt you to follow the on-screen instructions to complete the verification.
Complete all required identity verification steps. This may include providing specific information or documentation. If you are instructed to contact TransUnion for further verification, follow these instructions to verify your identity.
Finalize the process. Once you have completed all steps within the system, the screening process will proceed automatically. If there are any issues, ensure the steps above have been completed accurately.
Guidance for Landlords and Property Managers
Notify the applicant. Inform the applicant that they need to take action to complete the screening. Direct them to log in to their TenantCloud account and follow the verification steps. You can share the essential instructions provided above.
Provide additional resources. If the applicant is experiencing issues, refer them to the help center article, "How do I run a screening report?" This guide explains the required steps in detail and can help troubleshoot common challenges related to verification.
Tips for a Seamless Verification Process
Double-check the entered information to ensure accuracy.
Pay attention to any system prompts or instructions during the verification flow.
If the verification process directs you to external services, such as TransUnion, complete those steps promptly to avoid delays.
Related Topics
Identity Verification in TenantCloud
Applicant Screening FAQ
Troubleshooting Tenant Screening Issues
Completing the verification process is essential for moving forward with a screening. Once the applicant successfully completes their part, the Essential Full Check will process normally.