If you need to return a Deposit or any other liability payment to your tenant, open the Accounting section on the left-side menu of your dashboard and choose the "Transactions" sub-page.
If you are using the New Navigation layout, open the Revenues page from the Financials menu to get to the Invoices tab.
Click on the "- Money Out" button and select the "Return Deposit" option from the drop-down list:
Select the tenant and the lease from the drop-downs. You will see the list of available liabilities. Check the boxes of those you are about to return, enter the date, and the amount if you are returning only a part of it.
Please note!
You can return online only those payments that were made online.
Deposits can only be returned online within 720 days of the original payment date. Payments older than 720 days must be returned outside the system.
These links might be helpful: