If you need to return a deposit or any other liability payment to your tenant, open the Transactions/Expenses page from the Financials left-side menu.
Click on the Money Out button and select the Return deposit option from the drop-down list:
Select the tenant from the drop-down. You will see the list of available liabilities. Check the boxes of those you are about to return, enter the date, and the amount if you are returning only a part of it.
Alternatively, you can access the same page from the Renters page - simply open the tenant's list, view the profile for the needed one and choose "Return" from the Actions menu next to the Deposit section:
Note! You can return online only those payments that were made online.
Deposits can only be returned online within 720 days of the original payment date. Payments older than 720 days must be returned outside the system.
These links might be helpful: